Complaints Policy

The Seller is liable for the non-conformity of goods in accordance with the Consumer Protection Act.

How to file a complaint. A complaint is filed by email to 4g.lte.company@gmail.com or by phone at 060 515 5 555, along with the receipt or other proof of purchase.

Deadlines. The Seller will respond to the consumer in writing without delay, and no later than 8 days from receiving the complaint. If the complaint is justified and accepted, the non-conformity will be remedied no later than 30 days from the day the complaint was received, as the goods in question are technical goods. Upon receiving the response, the consumer is obliged to state within 3 days whether they accept the proposed solution.

Consumer rights. In case of non-conformity, the consumer has the right (at their choice) to: repair, replacement, price reduction or termination of the contract (refund).

Legal notice. The consumer has the right to out-of-court resolution of a consumer dispute before an out-of-court resolution body, in accordance with the Consumer Protection Act.